FREQUENTLY ASKED QUESTIONS
What is bespoke?
Whilst all of White November's Ceremonial collection are custom made, our bespoke pieces are often used to signify a beautiful moment in time specific to the wearer. Clients are able to customise their precious jewellery by selecting their own special combination of stones, metal colour and karat and other special meaningful modifications like a hidden birthstone for example. Please book an consultation by emailing Bianca@whitenovember.com.au to book an appointment with one of our consultants.
Do you remodel old jewellery?
Yes, we love remodelling your old jewels. You have the option of selling your precious metals or recycling the metal for your new piece. Remodels start from $1500. Please email Bianca@whitenovember.com.au if you would like to discuss a remodel.
Do you use heirloom diamonds and stones?
Yes, we love working with heirloom stones and stones of significance. If you have a specific type of stone or gem that you were hoping to use in a bespoke piece, please email Bianca@whitenovember.com.au and we can look into sourcing this from one of our ethical suppliers.
How do I find out my ring size?
You can purchase our ring sizer here for $5.00, to be posted out to your address to size your finger. If you have time, you could visit a jeweller and ask to be sized in Australian letter sizing as well as a diameter measurement of the ring sizer used. If you have a ring that fits you well you can download an app such as Ring Sizer Pro to measure that rings size. We offer free resizes for all engagement rings within 60 days of purchase.
What if I order the wrong size?
Depending on the design, most of our rings are able to be resized 3 sizes up to 3 sizes down. If the ring to be resized is beyond these parameters, we will be able to provide alternative options to you. If the ring you have ordered is the incorrect size, please contact Bianca@whitenovember.com.au to arrange a ring sizer to be sent or a visit to out studio to be sized. Resizing usually takes 1-2 weeks. We offer free resizes for all engagement rings within 60 days of purchase.
How would I send my piece back to White November?
Please contact us to let us know what and when you will be sending back your item. You will be responsible for returning the item safely to us. We recommend you send the package via registered post or courier. White November cannot take any responsibility for packages in transit to our studio. Once your package has arrived, we will notify you and take you through the next steps.
How long will it take to get my piece?
Our production time is 4 weeks.
I need my ring by a certain date, can you help?
Yes, however your request will need to be discussed with out production team. Please call +61 0413 444 043 to speak to someone in regards to what you require. As all of our pieces are made to order and usual lead time is 4-6 weeks, however for urgent matters we should be able to accomodate you.
Do you ship internationally and interstate?
We ship Australia wide and worldwide. All shipping options require a signature upon delivery and are fully insured.
Platinum Express Post | Free | 1 - 3 business days
Standard International Shipping with Signature | Flat-Rate $45AUD | 5 - 12 business days
Are your pieces sustainably made?
At White November we use recycled gold and silver where possible and have a strong focus on sourcing the most exquisite ethically mined stones.
Are your diamonds sustainably sourced?
Yes, all diamonds sold are GIA certified and are conflict free and ethically sourced, complying with the Kimberly Process.
Can I design my own ring?
Yes, if you are unable to find your perfect ring in our collections, we can design and make something especially for you. Please send an email with ideas of what you are after to Bianca@whitenovember.com.au
Do you recommend insurance?
Yes, if you would like to insure outside of your home and contents please email Bianca@whitenovember.com.au for more info.
Do you offer payment plans?
We currently offer Afterpay on our online for purchases under $1000, we offer a partial payment for purchases over $5000 please contact Bianca@whitenovember.com.au for more details.
Can I return my order?
Bespoke pieces are unique and made specifically for each client and unfortunately are unable to be returned.
Are your pieces under a warranty?
White November covers the cost of repairs under normal wear for the first year after purchase. If a ring has signs of extremely hard wear, or is damaged in a way resulting from gym or other improper use we will repair the piece at cost. A quote can be given prior to the repair. After 1 year, we will repair pieces at cost. Bespoke pieces are under a lifetime warranty for any product or manufacturing fault. Any necessary repair of bespoke pieces which is not considered to be the result of a product fault will be assessed on a case by case basis including chips in gemstones.
We recommend annual servicing of our bespoke rings, this service includes a clean, polish and assessment We strongly recommend returning to White November for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers. If other jeweller undertakes work on one of our rings, including resizing or repairs, this warranty will be voided. Resizing is at a cost and is $100.
Do you recommend getting my jewellery insured?
We do recommend getting your jewellery insured. We don't offer this in house however highly recommend Q Report. With Q Report, if your jewellery is lost, stolen or damaged, you can be covered for up to 125% of the agreed value, return to your original jeweller for replacement, and enjoy the dedicated support of the team every step of the way.
Jewellery insurance policies provide specific benefits that take into account how you use your jewellery, and how it should be treated if it’s lost, stolen or damaged. For example, unlike some home and contents insurance policies that don’t cover your valuables outside of the home, jewellery insurance will provide cover for everyday wear.
Q Report insurance policies cover your jewellery even while you travel overseas, meaning you don’t need to add expensive extra cover to your travel insurance. If you would like a more detailed comparison of home and contents insurance, travel insurance and jewellery insurance please let us know. See link below for quote.
Why stainless steel?
Stainless Steel is an excellent alternative for wearers with allergies and sensitivity to base metals such as copper or brass. For designs where the main component will be in close contact with the wearer's skin (especially in the summer-time when heat often exaggerates the reaction to skin) unplated stainless steel is one of the best options available.
Flexible, durable and strong, stainless steel is able to be folded and layered to create 3d shapes. Stainless Steel has excellent integrity but is still bendable. It may take a little more strength to bend it into the desired shape than other metals, but the advantage is that the finished stainless steel jewellery design will retain its shape more dutifully.
Tarnish and corrosion resistance / easy to clean ( mild soap and water) no chemicals required.
A sustainable material does not harm the people working to produce it, or the people who handle it during its use, recycling and disposal. Stainless steel is not harmful to people during either its production or use. Stainless steel is a green product. It is 100% recyclable, as it is not coated with any toxic material and does not produce toxic run-off. A huge difference can be made by companies and individuals by simply choosing stainless steel over non-recyclable materials. Even if stainless steel is not recycled and it does find its way to a landfill or disposal site, it will have no detrimental effect to the soil or groundwater.
The emission footprints of the material, especially those related to carbon, water and air, are minimised. Reuse and recyclability are at high levels. Stainless steels are easily recycled to produce more stainless steels and this process can be carried on indefinitely. It is estimated that about 80% of stainless steels are recycled at the end of their life. As stainless steel has a high intrinsic value, it is collected and recycled without any economic incentives.
The stainless steel that is used at White November is treated with a chemical etch. White November are conscious of our moral environmental obligations, particularly in regard to disposal of treatment chemicals. All the spent chemicals are transported and disposed of by a certified chemical treatment company. Interestingly, the disposal of the acid we use in the etch process costs about twice as much to dispose of as it costs to purchase originally. The waste water is treated on-site before discharge, according to the specifications of the council/EPA licensing.