Everything is shipped from our Melbourne workshop, insured, tracked and signed for. Shipping within Australia is free. Everything else is set out below, and this page is the one to trust if you find a different figure anywhere else on the site.
What shipping costs
| Destination | Cost | Service |
|---|---|---|
| Australia | Free | Australia Post, tracked and signed for |
| International, orders over $500 | Free | Tracked and signed for |
| International, orders under $500 | $35 flat | Tracked and signed for |
All prices are in Australian dollars, and the $35 is a flat rate to anywhere in the world. There is no per-country pricing and no weight-based surcharge on anything we make.
Because almost every piece we sell is over $500, most international orders ship free. The flat rate applies mainly to smaller things, such as a ring sizer or a pair of studs. Your exact cost is always shown at checkout before you pay.
When your order is dispatched
This depends on whether the piece already exists or is being made for you, and it is the part worth reading properly, because the difference is weeks rather than days.
Anything in stock, including everything in Available Now and Ready to Ship, is dispatched within 3 business days of your order.
Anything made to order, which is most of our fine jewellery and every bespoke and engagement piece, is made for you in Melbourne first. Please allow [TBC weeks] for production, and then add the delivery time below. Your order confirmation will tell you which applies to your piece, and if anything is going to run late we will email you rather than let the date slip quietly.
If you need something by a particular date, tell us before you order. Phone the studio on 0413 444 043 or email info@whitenovember.com.au and we will tell you honestly whether it is achievable.
How long delivery takes
These are transit times, counted from dispatch rather than from when you order.
| Destination | Transit time |
|---|---|
| Australia | 1–3 business days |
| International | 5–12 business days |
You will receive an email with a tracking number the moment your parcel leaves us. If that email has not arrived and you think it should have, check your junk folder first, then email us and we will resend it.
Insured, tracked and signed for
Every parcel we send is fully insured in transit at no extra cost to you, tracked end to end, and requires a signature on delivery. We do not send fine jewellery any other way.
The signature requirement is not negotiable, and it does mean somebody has to be there. If nobody is home during the day, send it to your work address instead — it is far easier than retrieving a parcel from a depot later.
Duties and taxes on international orders
Prices on this site do not include import duties, customs charges or local taxes. If you are ordering from outside Australia, you are liable for those, and they are payable at or after delivery rather than at checkout.
We cannot tell you what they will be. The rates vary by country and by category, they are set by your government and not by us, and we have no control over them or visibility of them. If the amount matters to your decision, your local customs office can tell you before you order.
We declare every parcel accurately and at its full value. We will not mark an order as a gift or under-declare it, which we mention only because we are asked reasonably often.
Collecting from the studio
If you are in Melbourne, you are very welcome to collect in person instead. The studio is by appointment only, so please book a time rather than dropping in, and choose the collection appointment type.
It is also the nicest way to receive a bespoke piece, and it means we can check the fit while you are standing there.
If a parcel is late, lost or damaged
Contact us as soon as you are concerned, and in any case within 14 days of your dispatch confirmation. Email info@whitenovember.com.au with your order number and we will chase the carrier, and where a claim is needed we will handle it with you.
The honest limits on that, so they are not a surprise later. We cannot replace or compensate for a parcel where:
- it is seized by customs or another government agency;
- it is sent to a destination with no postal or courier service;
- the loss or damage results from something outside our reasonable control;
- the loss or damage happens after successful delivery;
- you asked us to send it without tracking.
Once a piece is in your hands, our care guide covers keeping it that way, and anything that goes wrong with the piece itself is a warranty matter rather than a delivery one.
Still not sure?
If your question is not answered here, ask us before you order rather than after. Email info@whitenovember.com.au, call 0413 444 043, or use the contact form and pick the topic that fits. We would much rather answer a question early than have a piece arrive at the wrong time.