Aftercare
Servicing
Once a year we clean and polish your piece and check every setting under magnification, then tell you what we find before anything is done.
Book a timeWhat we do
An ultrasonic clean, a polish, and a full inspection: every claw and setting checked, stones tested for movement, the band and shoulders checked for thinning. Anything that needs attention is quoted before we touch it.
An ultrasonic clean while you wait. It makes a ring look like it did the day you collected it, though only an inspection under magnification can tell us whether a claw has worn thin.
Most designs move up to three sizes in either direction, and where a design will not, we will tell you what your options are. Usually one to two weeks.
A knock, a chipped stone, a band bent out of shape, or white gold whose rhodium has worn thin. Send us a photograph and a line about what happened, and we will come back with what it needs and what it costs.
Why it matters
The lifetime warranty
Gold and platinum pieces, bespoke commissions included, carry a lifetime warranty against manufacturing faults for as long as we service them every 12 months. Silver and gold-plated pieces are covered for 12 months from purchase.
Read the warranty in full
Book a time
Tell us what needs doing and pick a time at the Melbourne studio.
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If you are not in Melbourne
Post the piece to us rather than taking it elsewhere. Work by another jeweller voids the warranty, and email us first so we can tell you where to send it.
Before you come in
The studio is by appointment only, so the calendar above is how to reach us. Bring your order confirmation if you have it.